Malaysia’s New Digital Initiative to Boost eCommerce

Digital Free Trade Zone is a key component to Malaysia’s national economy and plays a critical role in transforming the country into a high-income nation. It is Malaysia’s 2025 vision to facilitate and generate US$65 billion worth of goods movement for export, import, and transshipment using eCommerce.

World-class physical and virtual facilities provide integrated logistical support, cross-border solutions, and trade facilitation. The seamless integration of DFTZ into new and existing infrastructures, systems, and processes for trade activities via represents a unique opportunity for the benefit of SMEs to thrive in global markets.

"With the launch of the world's first Digital Free Trade Zone, Malaysia will serve as a regional eFulfillment center, and also become the regional hub for SMEs, marketplaces and monobrands."

Datuk Sri Mohd Najib Tun Abdul Razak
Prime Minister

With 3 value propositions, DFTZ aspires to enhance Malaysia;s brand value and its attractiveness as a preferred trade destination,

Improve ease of doing business

  • Increasing overall goods movement and clearance process
  • 24×7 customs presence and faster clearance
  • Streamlined registration and licensing services for SMEs

Presence of leading global companies & brands

  • Large global/regional companies with their regional fulfilment centers in Malaysia
  • Leading fulfilment service providers operating in the DFTZ

Improving productivity of business

  • Automation in operations to improve overall throughout/volumes handled
  1. a

    4 Nov 2016

    Jack Ma appointed as Malaysia's digital economy adviser

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  2. a

    27 March 2017

    DFTZ to expose SMEs to international e-commerce market

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  3. a

    30 May 2017

    E-commerce ready for innovation

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  4. a

    7 July 2017

    Efforts at KLIA cargo centre set to make dream come true

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  5. a

    27 October 2017

    DFTZ to help SMEs double exports by 2025

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  6. a

    3 November 2018

    Najib, Jack Ma flag off SMEs in Malaysia's Digital Free Trade Zone

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  7. a

    9 February 2018

    Malaysia on track to achieve 21% e-commerce growth by 2020

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  8. 9 April 2018

    DFTZ generated RM 52.1mil in sales

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Our Ecosystems

Our ecosystem is divided into two sectors; physical and virtual.

eFULFILMENT HUB

Manage your strategic assets
and logistics online

Coming Soon

eSERVICES PLATFORM

Reducing cost and resources
through unification of platform

Coming Soon

Pilot Program in partnership with Alibaba's eWTP

Inspired by the Electronic World Trade Platform (eWTP), DFTZ leveraged the the vast expertise and network of existing eCommerce platforms to establish a pilot program at KLIA Aeropolis. The pilot program in 2017 is the DFTZ eFulfillment Hub. Located at KLIA Aeropolis, it was rolled out through supported partnerships with Alibaba, Cainlao, Lazada, and POS Malaysia.

This is an opportunity for not just the small businesses and young people in Malaysia but across Asia.

Jack Ma
Alibaba Co-founder and Chairman

Going eCommerce and global

With assistance from Malaysia Digital Economy Corporation (MDEC), DFTZ now includes an online portal for SMEs to monitor, status assessment, and support of all import, export and transshipment actives. The Go eCommerce portal currently provides 24/7 live support for over 2,000 SMEs with 70 online courses. MDEC aims to integrate support for these courses across industries in the future.

With this, DFTZ continues to expand its reach for SMEs and their products and services to benefit the whole regional trade community through collaborative and integrated partnerships with private and public sectors.

"The DFTZ is already a success in institutionalising some of the trade facilitation measures undertaken by the government."

Mustapa Mohamed
Former International Trade and Industry Minister

DFTZ at a glance

Platforms

eMarketplace
Logistics Provider
Financial Services
Monobrands

eServices

Customs Declaration
Risk Management
Data Monitoring

eFulfilment Hub

Regional Transshipment Hub
Malaysian Ports - Air, Sea, and Land

Agency

Ministry of International Trade and Industry
Royal Malaysia Custom Department
Malaysia External Trade Development Corporation
SME Corporation Malaysia
Ministry of Transport
Ministry of Finance